Shipping Policy

Thank you for shopping with Spices Rus. Below is our detailed shipping policy to help you understand how we manage orders, deliveries, and any concerns you may encounter.

1. Order Processing

• Orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email.
• You will receive another notification once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer Standard and Express shipping options. Shipping charges are calculated and shown at checkout.

Note: Delivery estimates may vary due to location, weather conditions, or seasonal demand.

3. Delivery Locations

• We currently ship across the United Kingdom.
• If your area is not serviceable, Spices Rus will notify you and issue a full refund.

4. Perishable Items

• We take extra care in packaging perishable food items and spices to preserve freshness during transit.
• To ensure quality, orders containing perishables are shipped Monday through Thursday only, preventing weekend delays.

5. Order Tracking

Once your order has shipped, you’ll receive a tracking link via email or SMS. If you haven’t received tracking details within 48 hours of your shipping confirmation, please contact us:

6. Delivery Issues

• If your package is delayed, lost, or damaged, contact us within 48 hours of delivery.
• We may issue a replacement or refund, depending on the case.
• 📸 Please provide clear photos of the damaged or incorrect item via email.
• Note: No claims will be processed without proof.

7. Shipping Partners

We ship through trusted logistics providers such as Evri, Royal Mail, DHL, and others to ensure fast and secure delivery.

Contact Us

If you have any questions about your order or our shipping process, don’t hesitate to reach out:

UK OFFICE

• Business Name: Spices Rus
• Email: support@spicesrusuk.co.uk
• Phone: +44 7353 352847
• Office Address: MR RAMESH LAXMIDAS MODI PRS IMPORTS LIMITED, 32 STAYTHORPE ROAD, LEICESTER, LE12JU, United Kingdom
• Business Info: Welcome to Spices R Us, your premier destination for authentic spices and high-quality food products.

INDIA OFFICE

• Business Name: Spices Rus
• Email: dikant@gmail.com
• Phone: +91 70414 65365
• Office Address: G-1206, Titanium City Center Mall, B-207, Prahlad Nagar, Ahmedabad, Gujarat 380015
• Business Info: Welcome to Spices R Us, your premier destination for authentic spices and high-quality food products.

Thank you for choosing Spices Rus